How do I make a return?
To make a domestic or international return, please email us within 28 days of receiving your order at: email@example.com. If the item(s) are eligible for a return, we will provide a prepaid UPS shipping label via email.
Has my return been delivered and when will I receive my refund?
You will receive an email confirmation once your return has arrived. Please allow up to 10 business days for your return to be processed and a refund issued (less return shipping cost) to your original form of payment.
Do you provide return shipping labels?
For domestic orders, we provide free returns, and we will email you a return shipping label. We will provide prepaid return shipping labels for international orders upon approval of the item(s) to be returned.
Where do you ship from?
All orders are shipped from Dallas, TX with either UPS or USPS.
Do you ship to P.O. boxes?
UPS does not deliver to P.O. boxes.
I am an international customer, how much will I be charged for duties and taxes?
Duties & taxes are set by the customs authorities of the destination country. As an international recipient you will be responsible for duties and taxes upon delivery.
How long will international shipping take?
International shipping takes on average between 5 to 7 business days from the date the carrier picks up the package. If you have any questions regarding your international order, please email us at: firstname.lastname@example.org
Can a lower price be indicated on my commercial invoice to avoid paying as much duty and tax?
We are unable to amend the value of your order listed on your commercial invoice as we must adhere to all international import/export rules and regulations.
What happens if my package is lost or damaged in transit?
Customers are encouraged to follow our shipping policy to help ensure the proper delivery of packages. We will assist in filing a claim with the carrier for any lost or damaged packages, the replacement of the item or a refund will be case dependent on the resolution with the carrier.
I keep missing the delivery of my package. Can you waive the signature required on my order?
The direct signature requirement cannot be removed from your package once it is in transit. The carrier will make 3 delivery attempts; please contact us to have your package held at your nearest facility for pickup at your convenience, free of charge.
Can I waive the signature upon delivery if I am paying with PayPal?
All PayPal orders require a direct signature upon delivery.
Can I cancel or make changes to my order once it has been placed?
Please contact us at: email@example.com to cancel your order prior to shipment. We are unable to make changes or cancel your order once it has been picked up by the carrier.
How long will it take for my order to be processed and shipped?
Once your order has been placed, please allow up to 2 business days for your order to be processed. You will receive an email confirmation with your tracking number as soon as it ships.
Can you ship two orders together?
Unfortunately, we are unable to combine orders.
Can you apply multiple promotion codes to an order?
Only one promotional code may be used at a time per order.
Can you place items on hold for me to purchase on a later date?
We are unable to hold items to purchase at a later date.
Can I use two different credit cards to place my order?
We are only able to accept one credit card as payment per order.
Can I use an international billing address and US shipping address?
You may use an international billing address and a US shipping address or vice versa.
Is it possible to place an order over the phone?
We are happy to help you place a phone order. Please reach out Monday through Friday from 11am - 5pm CST at (214)-537-8243.
Do you accept international credit cards?
We accept American Express, Apple Pay, Diners Club, Discover, Meta, Google Pay, Mastercard, PayPal, Shop Pay, Venmo and Visa.
Is it safe to use my credit card on your website?
We use the latest version of SSL courtesy of Shopify to safeguard your information. SSL is a standard security technology for establishing an encrypted and secure link between our website and your browser.
Do you save my credit card information?
For your protection and security, we do not save any credit card information.
I am unable to log into my account. How can I reset my password?
If you are having trouble logging into your account, please contact us so we can help rest your password: firstname.lastname@example.org
How can I delete my account?
Please contact us directly to delete your account.
The item I want is a different price on another website. Do you price match?
Unfortunately, we are unable to price match items.
An item I ordered is now on promotion or on sale. Can you do a price adjustment?
We are happy to honor a price adjustment within 7 days of the markdown, provided your exact style is still available in our inventory. All price adjustments will be credited back to the original form of payment.
Is your merchandise authentic?
Our merchandise is sourced directly from the designer(s). All pieces are authenticated with the designer’s trademark and/or signature stamp, logo and/or packaging.
What do I do if I have questions prior to purchasing?
For any questions, please feel free to contact us by text message for a quick response on 214.537.8243 or email us at email@example.com and we’ll respond within 24 hours.
How do I remove my email from your mailing list?
Please contact us directly at: firstname.lastname@example.org if you no longer want to receive emails from us.
I am interested in working at BarbedWire. How do I send my resume?
For job inquiries, please include your resume and email us at: email@example.com
Where is your office located?
Our office is located at 1408 N Riverfront Blvd, Suite 182, Dallas, TX 75207